Return & Refund Policy
Thanks for shopping at Cushello. If you are not entirely satisfied with your purchase, we're eager to help.
If your product is defective or damaged in transit, you may submit a return/exchange request within 100 days of delivery for a full refund or equal valued exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. Gift cards are ineligible for return.
If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label.
We cannot accept returns for orders damaged or missing in transit via a mail forwarder.
Please Note: All product(s) must be returned unused, and in their original packaging or we may not be able to accept them. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer.
If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you.
Product samples are not eligible for return.
The Return Process
After reading through our above return policy, please click here to contact us.
In your message, provide the following:
- Item you wish to return
- Order number
We will then provide you with further instructions as to how to ship back your purchase. We may ask for additional imagery of damaged/defective items.
Return items must be postmarked within 100 days of the date the order was delivered to you, otherwise they may not be eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.
Your refund will be credited to the original payment method or as Cushello store credit.
*All orders that have been sent to a destination within Canada, will have their sales taxes refunded*
Customs duties and sales taxes from orders placed outside of the US or Canada are non-refundable. These fees may be recovered by contacting your local customs bureau.
Please note that refunds can take up to 10 business days to show up on your account as a result of varying processing times of payment providers.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. If funds are still not visible, contact your credit card company, as it may take some time before your refund is officially posted. The next step is to contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you have any questions on how to return your item to us, please contact us at any time.